Privacy Policy

If you are a private person

If you are a private individual, when you register and when you place an order, we ask you to provide us with some data in order to use our service.

These are, for example, the data we ask for:

• email address and password
• first name
• last name
• date and place of birth
• sex
• identification number
• billing address
• delivery address
• telephone number

Third parties data

If you provide personal data of third parties, such as those of your family or friends, you must be sure that these subjects have been adequately informed and have consented to the related processing in the manner described by this statement.

Data of young people under 16 years of age

If you are under the age of 16, you are not allowed to provide us with any personal data and you are not allowed to register on the website, and in any case we do not assume any responsibility for any false statements that you may provide. Should we notice the existence of untruthful declarations, we will proceed with the immediate deletion of any personal data acquired.

If you are a professional

If you are a professional, when you request us to create a professional account, you are asked to provide us with some data:

• company name, social security number, VAT number, registered office, operational headquarters, city, province, country, place of destination of goods, name of the legal representative, contact person’s name, time for loading and unloading goods, email address, certified e-mail, phone number, name of the shop sign, kind of business, kind of shop.

You can also decide to provide us with the following information:

• name of the holder, reference carrier, fax number, mobile number, administrative email address, website, archive images, traded brands, face book, instagram and twitter link.

We collect the following data using the services you use:

• technical data: for example IP address, type of browser, information on your computer, data relative to the current (approximate) position of the device you are using;
• data collected using cookies or similar technologies: for more information, please visit the section “Cookie”.

We use your information to guarantee to you the access to our services and their provision, including:

• registration and creation of the reserved area
• online shopping
• shipments
• use of the "wish list" and "cart" features
• communications related to the provision of the service
• activities of an administrative, financial or accounting nature, such as those relating to purchases of pay services and possible debt recovery

These treatments are necessary to properly deliver our services.

We use the collected data, if you have expressly provided your consent, to inform you about promotional activities that may be of interest to you.

In particular we use them for:

• to communicate promotional, commercial and advertising activities on events, initiatives or partnerships that concern us, by e-mail, sending SMS or push notifications, by telephone calls via operator, customer care service.
• to perform analysis and reporting activities related to promotional communication systems, such as the detection of the number of opened e-mails, clicks made on links within the communication, the type of device used to read the communication and the relative operating system or the list of unsubscriptions to the newsletter.

We process the data collected, if you have expressly provided your consent, to analyze your habits or consumption choices in order to present an increasingly personalized service and in line with your interests and to improve our commercial offer. These analyzes are not in any case related to an automated decision-making process.

The data holder is Fashion Streetwear Italia S.r.l. in person of its legal representative pro-tempore, with registered office located in Bagno a Ripoli (FI), Via Antonio Labriola n. 12, business register number, tax code and VAT number 03516860362

The data owner uses data controllers to achieve the purposes specified in point 1 and a Data Protection Officer (DPO) to monitor the protection of personal data.

For each request related to your personal data, compare with the following point 3.2.

The person in charge of data protection (Data Protection Officer) pursuant to art. 37 of the GDPR is Camilla Vincenzi.

We remind you that you can contact the DPO at any time and send any question or request regarding your personal data and the respect of your privacy by writing to the e-mail address info@ilovemydog.it.

The data collected as part of the provision of the service may be communicated to:

• companies that perform functions that are strictly connected and instrumental to the operations - even technical - of our services, such as freight forwarders, providers of direct marketing services and customer care, companies that provide archiving, administrative, payment and invoicing services.
• administrative and judicial authorities and bodies by virtue of legal obligations.

Your personal data may be transferred outside the European Union to be processed by some of our service providers. In this case, we make sure that this transfer takes place in compliance with current legislation and that an adequate level of personal data protection is guaranteed based on an adequacy decision, on standard clauses defined by the European Commission or on Binding Corporate Rules.

Under no circumstances do we transfer or sell personal data to third parties.

You can, at any time, view your personal data in your private area. Log in to your account and click on the "My personal data" section.

Remember that you can withdraw the consent you have provided at any time by accessing your reserved area and removing the related flag.

export your personal data (takeout) or request its deletion, you can send a request to the email address info@ilovemydog.it from the e-mail address with which you registered on our website.

Your personal data will be exported within 30 days or, in case the export becomes particularly complex, within three months.

The deletion of your data can also be done independently by accessing your account and clicking on the "Remove personal data from the store" section.

If a deletion request is made, it will be carried out within the specified technical times and in accordance with the retention period specified in the following point 5.

Any individual who uses our service can:

• obtain from the owner, at any time, information about the existence of personal data, the origin of the said data, the purposes and methods of treatment and, if present, to obtain access to personal data and to the information referred to in Article 15 of the GDPR
• request the updating, rectification, integration, deletion, limitation of data processing if one of the conditions set out in Article 18 of the GDPR occurs, the transformation into anonymous form or the blocking of personal data, processed in violation of the law, including those that do not need to be kept for the purposes for which the data were collected and / or subsequently processed
• object, in whole or in part, for legitimate reasons, to the processing of data, even if pertinent to the purpose of the collection and processing of personal data provided for the purposes of commercial information or sending advertising material or direct selling or for the fulfillment of market research or commercial communication. Each user also has the right to withdraw the consent at any time without prejudice to the lawfulness of the treatment of personal data based on the consent given before the revocation
• receive his/hers personal data, provided knowingly and actively or through the use of the service, in a structured format, commonly used and readable by automatic device, and transmit them to another data processing owner without impediments
• propose a complaint to the Italian Data Protection Authority

We remind you that for any question or request related to your personal data and to the respect of your privacy you can write to the dedicated address info@ilovemydog.it

• Chrome version 49.0 or later version
• Firefox version 52.0 or later version
• Internet Explorer version 11 or later version
• Edge
• Safari version 8 or later version

• iOS 7.1 or later version (iPhone 4 or later version): Safari
• Android 4.1 or later version: Chrome 28.0 or later version, Samsung Browser 3.3 or later version, Android browser.

• Ipad: Safari
• Android: Android Browser

• iOS 6.1.0 or later
• Android 3.2.0 or later

The main purposes of cookies installed by FASHION STREETWEAR ITALIA S.r.l. are:

(i) technical, they are used for purposes related to the provision of the service and to allow or improve navigation on the site or store searches. These cookies are essential to ensure that our platform is working properly.

(ii) analytical, to collect statistical information on the use of the service by users (e.g. number of visitors, pages visited, ...). We use these cookies to analyze traffic on our pages anonymously, without storing personal data.

The main purposes of cookies installed by third parties are:

(i) analytical: to collect statistical information on the use of the service by users (e.g. number of visitors, visited pages, ...). These cookies are used to analyze the traffic on our pages and the behavior of users in an anonymous and aggregated form.

Third parties: Google Analytics, Facebook Pixel

(ii) profiling purposes:

• marketing: we analyze your online actions so that we can provide, through third-party partners, contents and commercial offers in line with your interests, also based on your previous browsing experience. This information are managed separately from the identification data held by FASHION STREETWEAR ITALIA S.r.l.
• Third parties: Google Adwords (opt out), Facebook Business (opt out).
• personalized advertising: through these cookies we show you advertisements according to your preferences, habits or consumption choices.

1. On your device open the "Google Settings" app
2. scroll down and select "Google"
3. select "Ads"
4. select "Disable interest ads" or "Disable personalized advertisement"

The iOS devices use the Apple Advertising Identifier. For more information on how to restrict the monitoring with this identifier, visit the "Settings on your device" app or visit the website https://support.apple.com/it-it/HT205223.